Refund policy

RETURN AND REFUND POLICY

All purchases are non-refundable.

DIGITAL GOODS

Refunds do not apply to digital goods: ebooks and audiobooks. These are instant downloads. Please choose carefully.

For audiobooks, there is a Soundcloud sample. Listen to it first to see if you like it.

DUPLICATE PURCHASES – DIGITAL GOODS

Refunds may be provided if you buy a duplicate item within 48 hours of first purchase in which case the duplicate item will be refunded after proof of purchase has been provided.

PRINT BOOKS & MERCHANDISE

Refunds do not apply to print books and merchandise.

Replacement items may be given for damaged or defective print books & merchandise if you contact us within 3 days of receiving item (according to the tracking), and provide photographic proof of the damaged packaging and item. Damaged items must be returned within two weeks of receipt. Please note all physical products are bubble wrapped and well protected for shipping.

REPLACEMENT QUERIES

Email bookstore@melissafoster.com within 3 days of receiving your product (according to the tracking). Please use the subject "returns" and include your name, order number, reason for return, and photographs of faulty item and damaged packaging.